Legal Notice

•  Payment 

All bookings are secured by credit card unless you have a business account set up with the chauffeur.

You will be required to secure your booking by a credit card through a secure link. We partner with Stripe for all our credit card transactions. Your card will be debited once your journey has been completed. At which point you will be emailed an invoice and receipt for your records.

• Cancellation charges

If you need to cancel your booking for any reason the following cancellation charges will apply 

1. If you cancel with more than 24 hours notice there is no charge
2. If you can cancel with less than 24 hours notice but more than 12 hours notice there is a 50% charge
3. If you can cancel with less than 12 hours notice you will be charged 100% of the journey cost

We MAY charge if you miss your flight and do not let our team know with appropriate notice – (see above). Charges may also apply if your flight is coming in on time, driver is in place and then your flight is rerouted at the last minute due to fog for example. This is very rare and we will work with you to ensure any extras are fair and as minimal as possible; appreciating such things can be seen in insurance terms as an ‘Act of God’.

• Additional charges

All additional charges will be outlined in your booking confirmation and these are additional third party charges we incur and are past on at cost

• Airport Drop Off charges
  These are circa £6 on average but vary slightly depending on the airport you are travelling too
• Car parking on meet and greet airport pick-ups
  Car park is circa £8 – £15 depending on time taken and airport you are landing at as we park up to enter the terminal to meet you in the arrivals hall;
• London Congestion Charge
  This is £15 and is chargeable only if you enter the Congestion Charge Zone in London during charging time.
• M6 motorway toll
  This can vary but its circa £8
• Waiting time
  This is only applied in the event you keep the driver waiting. The first 10 minutes is included in the fare at pick up from an address/hotel. The first hour is included in the fare for an airport meet and greet to allow you time to collect your luggage and pass through customs. Any additional waiting time will be charged at £30 per hour plus additional parking costs.
• Vehicle valet.
  In the event that the passenger is travel sick and the vehicle is soiled and requires a valet, these costs will be passed onto the customer.
   
• Force Majeure
  We always aim to provide correct departure times, but please understand that we can't accept responsibility if you miss a flight, train, or meeting due to traffic or other unpredictable delay such as the weather or a vehicle breakdown